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Support/FAQ

Please check our FAQs for your questions.

    • 1. My request has been refused? What should I do?
      Read the mail you received from us about why your request was refused and carefully follow the instructions on the Get started page.
    • 2. Where can I find more information about the APIs of de Volksbank N.V.?
      Go to the Documentation page and request an account for the Developer Portal (Registration). After you have received an activation e-mail and entered a user name and password, you can consult the swagger files there.
    • 3. Are there differences in the API between the Volksbank brands?
      No, the functioning of the PIS or AIS APIs of the brands ASN Bank, RegioBank and SNS are identical. You can select them separately via your application definition (if you do not want to use the group API that is also used for the construction of your Application in the Developer Portal).
    • 4. Can I apply for a Sandbox Application when my organisation does not have a PSD2 license or certificate yet?
      Yes, it is enough when you can prove to de Volksbank that your organisation has applied for such a license from or registration with De Nederlandsche Bank or the competent authority in your own EU country. To set up a secure connection via our Gateway for the Sandbox APIs, a PSD2 certificate is not yet required, but a self-signed certificate is not allowed.
    • 5. What is the process for renewing certificates?
      For our production environment:
      You can use your new QWAC certificate if it’s trusted by a provider in the Trusted Lists Browser. It should automatically work. Nothing has to be sent to us. There should be no downtime.

      For our Sandbox environment:
      Please mail us the new QWAC test-certificate at openbanking@devolksbank.nl. We will install it for you.

Contact

If you still could not find what you are looking for please send us an email.

envelope-closed openbanking@devolksbank.nl

Did you try the documentation?

Documentation
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